Do-Not-Disturb Breach: Telecom Operators Risk N5m Fine – NCC

By Nse Anthony-Uko,
ABUJA, (Sundiata Post) – Following the flag off of ‘2017, Year of the Nigerian Telecom Consumer’ Campaign by the Nigerian Communications Commission (NCC), telecom operators risk paying fine of N5 million per subscriber for breach of the Do-Not-Disturb (DND) code.
Executive Vice Chairman of the NCC, Professor Umar Garba Danbatta revealed this during a media interaction after the flag off the campaign in Abuja on Wednesday.
The EVC said the Year of the Telecom Consumer Campaign, which is targeted at empowering and protecting the consumers of telecommunications services, is predicated on items two and six of its 8-point agenda being ‘Improvement of quality of service’ as well as ‘Protecting and empowering consumers’.
Accordingly, the NCC will be creating massive awareness campaigns about the rights of the consumer using two services namely The Do Not Disturb (DND) which consumers can use to stop unsolicited text messages and the NCC’s toll free line – 622 through which consumers can reach the Commission in cases where service providers fail to resolve their complaints.
“When a subscriber activates the Do Not Disturb (DND) code by sending STOP to 2442 on any network if the NCC can establish through constant monitoring that after activating the DND, there subscriber is still receiving unsolicited messages from that operator then that is a clear situation of breach so we will monitor to establish compliance and breach.’
“Enforcement of sanctions will come with fines of N5 million per subscriber for breach.”
“Once a breach is established the next thing is to sanction and the sanction is a fine of N5 million per subscriber and per complaint and depending on the number of complaints you receive against an operator that fine has to be paid.”
Professor Danbatta however stressed that the important thing is that first the creation of awareness for people to know that if they have activated the DND they have a right not to receive any unsolicited messages. But where they receive such messages they should report to the NCC and a compilation of such breach will be done and such operators will be fined.
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