By Chinyere Joel-Nwokeoma
Lagos – Guaranty Trust Bank has emerged the best winner in the 2017 Electronic Payment Incentive Scheme (EPIS) Awards organised by the CBN and Nigeria Inter-bank Settlement System (NIBSS).
The GTB said in a statement on Thursday that the awards had reaffirmed its position as Nigeria’s leading financial institution on e-payments with its emergence as a multiple award winner at the EPIS awards.
“With six awards, GTBank took home half of the dozen honours won by banks at the ceremony,’’ it said.
GTB said it had the highest number of the awards presented to the financial institutions, Fin-techs, merchants and other stakeholders in the Electronic Payment Incentive Scheme.
It said that the EPIS Efficiency Awards ceremony was instituted to reward and celebrate financial institutions, merchants and other stakeholders at the forefront of driving electronic payment in Nigeria.
The GTB listed some of the awards it received to include the Best Customer Experience Award (Electronic Payment Platform Experience).
It said this award was given to the bank for achieving the highest level of overall customer satisfaction in the delivery of electronic payment services to customers.
The GTB also said it won instant payments for its outstanding performance in recording the highest transaction count on the NIBSS Instant Payments (NIP) Platform and the Cashless Driver:
It also won the Point of Sale (POS) Issued Cards’ Transactions for having the highest Point of Sale (PoS) transaction count on the National Central Switch with Issued Payment, among others.
Alhaji Suleiman Barau, the CBN Deputy Governor, (Operations Directorate), said that the organisers were delighted by these achievements.
“We are delighted and proud to recognise, encourage, appreciate and reward financial, non-bank and other stakeholders in the EPIS that has been driving the electronic banking channels in Nigeria,” said, at the EPIS efficiency awards.
Mr Adebisi Shonubi, the Managing Director of NIBSS, said that the event was a reward for all the years of commitments by stakeholders in the finance industry who had tried to push forward Nigeria’s quest for electronic payment.
Mr Segun Agbaje, GTBank Managing Director, said that he was happy for the awards.
“We are incredibly excited to receive such outstanding honours from the apex regulators in the banking sector. Receiving these awards is indeed humbling and we are encouraged to continue to do more.
“As a bank, we will continue to focus on digitising our services and creating a well segmented and integrated customer experience,” Agbaje said.
The bank’s latest e-payment service, known as 737 banking, was adjudged the best banking product in Africa at the 2016 Asian Banker Awards.