Airtel invests additional $140m to improve service in Zambia




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Airtel ZambiaAirtel Zambia, one the largest local telcos, it has invested over $140 million upgrading its network system, and also admitting its service has been poor.
“Our network and data have been a pain. Our roaming experience has had its challenges from pricing to connectivity. We have not been responsible instances to attend to queries,” said Airtel Zambia managing director Charity Lumpa.
Lumpa added the company has invested $80 million the expansion the network and an additional $62 million to manage the growth making it a total $142 million.[eap_ad_2]
In June this year Airtel Zambia forced to refund airtime to over 28,000 subscribers in the southern African country after the intervention the regulatory body Zambia Information and Communications Authority (ZICTA).
ZICTA had said about 28,000 Airtel customers were erroneously marked as roaming subscribers and lost airtime amounting to $180 each.
Besides Airtel Zambia there are two mobile and internet companies in Zambia; and Zamtel. As at 2012, mobile were reported to have penetrated an estimated 62 percent of the 13.9 million .  (VENTURES AFRICA)[eap_ad_3]