Home Top Stories Consumer protection to resolve Jos DisCo’s customers complaints in 4 days

Consumer protection to resolve Jos DisCo’s customers complaints in 4 days

Jos DisCo

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By Chijioke Kingsley

Abuja (Sundiata Post) – The Federal Competition and Consumer Protection Commission (FCCPC), has said they will resolve all Jos DisCo’s customers complaints and frustrations within the next four days.

FCCPC said the unresolved complaints within the period they are in Jos would be given timelines for its resolution.

The Commission stated this at a forum it organized to address complaints of the Jos DisCo’s customers on Wednesday in Jos.

Speaking with newsmen at the sidelines, the Chief Executive Officer of FCCPC, Mr Babatunde Irukera said that the intervention was organized as a result of the enormous complaints the Commission has received from Jos DisCo’s customers.

Represented by the Executive Commissioner Operations, Dr Adamu Abdullahi, Irukera explained that the FCCPC as the umbrella of consumer protection in the country, the Commission organized the forum to also provide a middle ground for all stakeholders. https://sundiatapost.com/jos-disco-spokesman-says-2024-budget-proposal-at-n26trn-unrealistic/

He said that relevant agencies in the power sector would interact with customers with the view of resolving complaints.

“Whatever issues people come with within the next four days we are here, will be resolved here”, he said.

Irukera told newsmen that the intervention would be sustained as the Commission is determined to ensure that the Jos DisCo has a virile customer care unit to address customers’ complaints.

Also speaking, the Head, Customer Care Jos DisCo, Mr. Friday Akpopi said part of the challenges of the company is the vandalisation of transformers.

Akpopi said over 50 transformers are being vandalized on a daily basis, saying that what the hoodlums do is that when the company repairs a transformer, the hoodlums come after two weeks to vandalize it again. 

“One of the obligations of customers is to safeguard electrical installations in their domain. We are trying to talk to customers to ensure they monitor every transformer point in their various communities”, he said.

He added that as part of its statutory duties, Jos DisCo was currently engaging many communities in all its coverage areas, aimed at fostering a robust community consultative forum in line with the directives of the National Electricity Regulatory Commission (NERC). https://sundiatapost.com/7-die-in-plateau-fire-incident-jos-disco-explains-remote-cause/

He expressed hope that the action in collaboration with security agencies and other stakeholders would curb energy theft particularly of transformers and meters, assuring that issues of power outage in communities as a result of transformers vandalism would be addressed in no distant time.  

Our correspondent reports that the forum is an intervention of FCCPC supported by Mac Arthur foundation, to enable it to perform the goal of its Electricity Complaint Resolution Platform established in 2021.