COVID-19: EEDC introduces electronic bill distribution/payment mechanism to avoid customer-staff physical contact

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By Stanley Nwanosike

Whatapp NewsTelegram News

Enugu – The Enugu Electricity Distribution Company (EEDC), on Friday, introduced electronic bill distribution and payment mechanism for postpaid customers within its network, to check the spread of COVID-19.

The Head of Corporate Communications, EEDC, Mr Emeka Ezeh, said in a statement in Enugu, that the measure was to reduce customer-staff physical contact in the South-East, due to coronavirus pandemic.

Eze said the company was adopting various approaches to minimise physical contact in its operations.

The initiative, according to him, was designed by the company to also ease the process of bill distribution which before now had been manually implemented.

“With this introduction, customers now have three convenient options through which they can obtain their electricity bills electronically without necessarily interfacing with any EEDC staff.

“These options are: Telegram; SMS (Short Message Service) and EEDC website.

“To obtain the bill through Telegram, customers are expected to visit the Play Store, search for @EEDCSelfServiceBot and download the app.

“Once this is done, the customer immediately gets feedback on the services and how to progress further.

“For those that would prefer the SMS option, they are to simply send “Bill*Account/Meter Number” to “0815 082 5555,” and their current bill details will be sent to them.

“They can equally check their previous payment details by sending “Lpay*Account/Meter Number” to 0815 082 5555.

“Customers that would prefer obtaining theirs through the company’s website are to simply log on to: www.enugudisco.com, click on the “Make Payment” button and enter their “Account or Meter Number” and their bill details will be displayed.

“To proceed for payment, the customer will scroll down and click on the “Payments” button, enter the amount to be paid and provide a valid email address as well as phone number.

“The customer will then click on the “Next” button and select the preferred payment option (Debit or Bank transfer), and then click on the “Pay Now” button to complete the process.

“Once it is successful, an SMS confirming the payment/token will be sent to the customer, while the receipt will be sent to the email address provided,’’ he stated.

Ezeh said that the innovation was in line with EEDC’s effort in automating most of its processes, ensuring improved service delivery and enjoyable experience for its esteemed customers.

“Customers are therefore encouraged to choose the bill option that is convenient to them and subsequently use the available alternate payment channels to pay their electricity bills.

“These payment channels as: Energy Pay (by logging on to its website: www.enugudisc.com), QuickTeller/Interswitch and Collection agents across the network,’’ he added.

(NAN)


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