DSTV/GOtv Court Order: CPC Sets Up Consumer Complaints Channel ‎To Address Subscription‎ Issues

ABUJA (Sundiata Post) – In view of the continuing and increasing complaints that consumers are unsuccessful in renewing subscription in compliance with the order of the court, even after service of the order upon Multichoice, the Consumer Protection Council has set up a special channel for receiving complaints for this purpose.

Babatunde Irukera, the director-general of the Council on Friday directed that any consumer who has, or is experiencing this challenge should please send an email to [email protected], stating relevant information, including smart card number, name, telephone number, date and time of failed attempt to pay, supporting same with relevant evidence such as a screenshot or document (where necessary). ‎

The director general decried the inability of consumers to effect their subscription,even after a subsisting court order has given an interim order restraining Multichoice and its agents from effecting price hike pending the determination of a suit before it.

Irukera in a statement on Friday said,”It has come to the attention of the Consumer Protection Council that customers of MultiChoice Nigeria Limited (operators of DStv and GOtv) are unable to renew their subscription at their bouquet prevailing price as at July 31, 2018.”

On August 20, Justice Nnamdi Dimgba of the Federal High Court, sitting in Abuja, in the case of Federal Republic of Nigeria V MultiChoice Nigeria Limited: Case No. FHC/ABJ/CS/894, had entered an order restraining Multichoice by itself, agents, or representatives and howsoever described, from continuing any increased subscription rate or prices, pending the determination of an application before the court.

Consequently, on August 21, the Council issued a statement with respect to this order, informing the public that “it is a violation of the order of the court for Multichoice to require consumers to pay, or to receive any new rate for their service, from consumers. For clarity, the current, valid and prevailing rate for DStv and GOtv services are the rates that were effective as at July 31, 2018.”