By Ikenna Uwadileke
Abuja, – A Federal Government-owned Information and Communications Technology (ICT) service provider, Galaxy Backbone,
has reiterated its commitment to ensure effective delivery to its customers.
Mr Owoicho Igoji, the organisation’s Group Head, Corporate Services, said this in a statement in Abuja.
Igoji stated that the organisation had put modalities in place to ensure improved services as requested by customers.
He disclosed that an independent firm, Messrs MicroDevelopment Consulting Limited, had been engaged to conduct an independent survey and assessment of ICT services delivered by Galaxy Backbone.
He said that the survey would be carried out in two stages, a baseline establishment survey from March 11 to March 29, 2019 and an improvement assessment survey to be conducted in November 2019.
He added that “this methodology is to ensure that improved services requested by customers are implemented and validated by an independent party.
“It is in line with ISO/IEC 20000 Information Technology Service Management best practices for which Backbone is certified.’’
He
pointed out that a key part of the exercise would involve interviews
with permanent secretaries, directors and other users of the service to
elicit feedback on performance, quality of service, user
priorities and suggestions for improvement.
The survey and assessment exercise of ICT services delivered by Galaxy Backbone was introduced in 2017 by Ministry of Communications.
This is in exercise of its mandate for oversight and supervision of the company.
The organisation hosts the network of up to 300 Ministries, Departments and Agencies and plans to spread its services to the private sector.
