Lagos – The Chief Executive Officer of Ikeja Electric, Mr Abiodun Ajifowobaje, said that over 300,000 smart meters would be installed before the end of next year for various categories of customers within the network.
Ajifowobaje made the announcement in a statement in Lagos on Wednesday, signed by Mr Pekun Adeyanju, Head of Strategy and Communications of the company.
He stressed that the meters, being installed at no cost would ensure transparency in billing.
“Already between 10,000 and 12,000 meters are being installed monthly in line with this project that reinforces our commitment to exceptional service.
“We appeal to our esteemed customers for understanding as we continue to upgrade the network.
“We also appeal for their support in bringing cases of sabotage and vandalism within their neighbourhoods to the attention of Ikeja Electric,” he added.
The CEO reassured that the company’s metering initiative would be sustained until customers in its network were connected.
Ajifowobaje also said that the company was implementing an ongoing Customer Enumeration, Technical Audit and Asset Mapping project.
He explained that the project involved a door-to-door survey, aimed at obtaining accurate customer data and information for strategic and effective deployment of electricity equipment in the network.[pro_ad_display_adzone id=”70560″]
The CEO restated the company’s commitment to improving its customer care machinery to ensure ultimate service experience in the network.
He added that the firm’s service channels were driven by robust technology and specially trained staff, whose goal was to ensure the best possible solution to customer issues within the least time.
“We now have four service touch points through which our esteemed customers can reach us.
“These are the call centre, e-mail, customer care units at our business units, undertaking offices across our network and formal letters.
“These channels have given our customers a voice of their own which we are always delighted to hear and promptly address in keeping with our resolve to serve with passion and utmost professionalism.’’
According to him, the company operates a multi-lingual call centre (English, Igbo, Hausa and Yoruba) that gives customers real time platform for resolution of power issues.
“We are pleased that our customers have embraced these channels as evidenced by the feedback we continue to receive in terms of the issues and commendation on their resolutions.
“We are always excited to receive such feedback from our customers as we are passionate about our service delivery.
“At Ikeja Electric, we are all bound by the mantra of new spirit, new drive and new energy when it comes to customer service,’’ Ajifowobaje said.
He disclosed that the company achieved 83, 84.9, 86.4 per cent resolution rate in the first, second and third quarters, respectively, adding that the figure was expected to move closer to 100 per cent by the end of 2015. (NAN)
