Nigeria approves new SIM replacement policy

ABUJA – The Nigerian government has released a new replacement policy for telecom network subscribers whose phones got lost or misplaced or got damaged.

The new policy was made public on Friday in a statement jointly signed by Dr. Ikechukwu Adinde, Director, Public Affairs, and Mr. Kayode Adegoke, Head, Corporate Communication, Nigerian Identity Management Commission ().

The full statement reads:

The Federal Government drive to ensure all Subscriber registrations are linked with National Identification Numbers (NINs) is moving forward and all stakeholders in the industry are working together to ensure the process is carried out as seamlessly as possible.

The Government would like to seize this opportunity to sincerely appreciate Nigerians for the understanding and commitment demonstrated towards ensuring the overall success of this exercise.

The Ministerial Task Force under the Chairmanship of the Honourable Minister of Communications and Digital Economy set up a Technical Committee made up of representatives of:

  1. ;
  2. National Identity Management Commission ();

3). The Association of Licensed Telecommunications Operators of Nigeria (ALTON); and

4). Mobile Network Operators (MNOs).

The Technical Committee is charged with the operationalization of the process to ensure an expedited linkage of all Registration Records with NIN.

Based on recommendations of the Technical Committee, the Honourable Minister of Communications and Digital Economy has approved a Replacement Policy for subscribers whose SIMs have been lost, stolen, misplaced or damaged subject to the following conditions:

i) That the subscriber present a NIN;

ii) That an effective verification of the NIN is carried out by ; and

iii) That the relevant Guidelines and Regulations of NCC concerning SIM Replacement are fully adhered to.

This policy is part of the Federal Government’s efforts to reduce the burden on subscribers and simplify the exercise. It is aimed at enabling telecommunications service users who need to replace their damaged, stolen or misplaced SIMs to re-establish access to telecom services.

Dr. Ikechukwu Adinde
Director, Public Affairs

Mr. Kayode Adegoke
Head, Corporate Communication

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