Abuja – Mrs Nnenna Akajemeli, Chief Servicom Officer (CSO), SERVICOM, on Wednesday said the agency would extend the service the private sector to enhance service delivery in the country.
Akajemeli told the News Agency of Nigeria (NAN) in Abuja that extending SERVICOM to private organisations would boost the quality of services rendered to the generality of Nigerians, especially at the grassroots.
NAN reports that SERVICOM is an acronym for Service Compact with all Nigerians. It is a social contract between the Federal Government and its people.
SERVICOM is essentially explained as putting the customer first in service delivery.[pro_ad_display_adzone id=”70560″]
She noted that there were challenges in that some private organisations did not render quality service to the citizenry, adding that the effort of the agency could erase these bottlenecks.
“We are still in the business of getting things right with government business because you will agree with me that in the private sector, customers have a choice.
“If I don’t want to go to First Bank, I will go to GTBank and by the nature of their services; they are in serious competition.
“These banks are there to make profit, especially with the Treasury Single Account now, and so, everybody is serious, using the example of the banks.
“So, there are bottlenecks, problems and challenges, which is leading the agency to come in to prepare them to render service because of the complete monopoly nature of the business.’’
Akajemeli said that there was need for a complete overhaul of service providers’ attitude, especially as it related to service delivery in Nigeria.
The chief servicom officer added that service providers needed to assign to themselves a new task by ensuring that their services were improved upon.
Akajemeli urged that service be delivered with improvement, adding that adequate training would be carried out on ways to deliver better services. (NAN)