Smile Nigeria has explained the recent network outage experienced by its customers. In a statement issued in Lagos, the company regretted the inconvenience the outage may have caused its customers. Smile disclosed that the outage was due to network upgrade and modernisation activities that it embarked upon to strengthen its network infrastructure.
Smile also disclosed that most customers affected by the outage have been compensated and that others yet to be compensated will surely get their bounties in due course. The statement noted that as a customer focused company, Smile has taken appropriate steps to forestall a reoccurrence of such an outage and to ensure that all the customers affected by the outage are compensated. Smile therefore urge its customers to go ahead and enjoy the superfast internet access that has become the hallmark of the company.