Lagos – Stanbic IBTC Bank has concluded arrangements to upgrade its core banking platform to enhance information technology infrastructure and operational efficiency.
This is contained in a statement issued by the bank on Thursday in Lagos.
The statement said that the upgraded core banking system would go live on May 16, 2016.
It explained that in preparation for the switch over, all the bank’s banking channels would be unavailable for transactions between May 14 to 15.
“The cut-over window commences at 12.00am on Saturday May 14 and ends by noon on Sunday May 15, 2016,” it stated.
The statement added that the Stanbic IBTC Customer Service Hotline would remain available to assist customers resolve any issues at any time.
Mr Yinka Sanni, the bank’s Chief Executive, was quoted by the statement as saying that the systems upgrade was in conformity with the customer value proposition of the bank to provide exceptional financial solutions to its customers.
Sanni said that the bank would continue to focus on meeting the diverse needs of its customers in a timely and efficient manner with a wide array of products and services that would enable them realise their personal and business goals.
According to him, the bank will continue to work closely with its customers and potential customers in providing these leading edge products and services.
He said that the new system had enhanced functionalities and faster turnaround time.
Sanni also apologised for the inconveniences the upgrade might cause all customers, stressing and that the bank did not require any information or action from its customers for the upgrade.
NAN reports that Stanbic IBTC Bank is a member of Stanbic IBTC Holdings Plc, a full service financial services group with a clear focus on three main business pillars.
The three main business pillars are corporate and investment banking, personal and business banking and wealth management. (NAN)