ABUJA – Commercial banks in the FCT on Tuesday expressed their preparedness to provide better services to customers during the yuletide season.
Some officials of the banks made the promise in separate interviews with the News Agency of Nigeria (NAN) in Abuja.
An official at the Zenith Bank, who preferred anonymity, said the bank had taken certain measures to ensure that adequate cash was provided at the bank’s ATM during the period.
” We have made provisions to ensure that there are officials on ground to stock the ATMs with cash.
” Technicians are also already on standby to fix the machines if they break down because we want our customers to have a wonderful celebration without any complaint whatsoever, ” she said.
Another official in the United Bank for Africa (UBA), said that, ”currently most of the ATMs in Abuja are working and network service is good.
”But as part of the measures to make sure that there is enough money on ground throughout the yuletide, we are working to get more money available from the bank’s Cash Movement Centres.
”Also officers have been assigned to monitor ATMs throughout this period so that customers will enjoy the good service that was promised to them,” he said.
However, at the First Bank of Nigeria Plc, an official told NAN that the bank was doing everything possible to ensure that customers’ satisfaction during the yuletide.
According to the official, all measures are already in place and customers are being attended to as they come.
” But there is not so much we can do because sometimes we try everything possible but we cannot control the activities of the external network providers.
” There is another provider that takes care of our network from the outside and if their network is faulty, there is very little we can do about it.
” But I do not think we will have any issues because we have already set strategies which are in place to ensure better service for our customers.
In spite of complaints by most civil servants in the FCT on the delay in payment of salaries, most banks were still crowded by customers.
At the First Bank of Nigeria in Area 1, Mr Francis Okon, a civil servant, said,” there is no money in the economy right now but we must celebrate the Christmas.
” Personally I have not received my December salary but that does not mean I will not enjoy the holiday with my family and that is why I am in the bank to collect money.
” I just hope the government will do something fast about our present situation or else the poor masses will soon be dying of starvation in this country, ” Okon said.(NAN)
Yuletide: Commercial banks in FCT promise readiness to serve customers
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