Against the background of the recent downtime and disruption of internet service occasioned by the cuts in submarine cable, West Africa pioneer 4G LTE broadbandservice provider, Smile Nigeria, has commended the Nigerian cable providers, MainOne and Globacom and industry regulator, the Nigerian Communications Commission (NCC) for partnering with the company to overcome the challenge swiftly.
In a statement released in Lagos on Monday, Smile commended both MainOne and Globacom for “the relentless support both firms offered to the company to aid the quick delivery ofadditional capacity required during the recent WACS submarine fibre cut”.
Expressing his delight, the Group CEO of Smile Communications, Ahmad Farroukh, noted “the huge demand for IP capacity from other operators in Nigeria during theunfortunate incident”.
He expressed delight at the commitment shown by MainOne and Globacom to make quick alternative arrangements with multiple upstream providers to accommodate the Smile Telecommunications network.
The CEO of Smile Group further stated that “we should take learnings from the recent WACS and SAT3 cable cuts that resulted in the disruption of internet services in thecountry”.
In his applause to the Minister of Communications, Nigerian Communications Commission (NCC) and in achieving the National Broadband Committee objectives, Mr. Farroukh pleaded that the Honorable Minister and the regulatory agency should facilitate an environment where all Nigerian and non-Nigerian cable providers would have active redundancy on each other so that consumers would not be impacted negatively in case of similar occurrence in the future. For example, if submarine cable X was subject to a cut, other cables existing in Nigeria should be able to carry on the lost capacity without negatively impacting the end users.
Smile regretted any inconvenience caused by the slight disruption in its service rendition in some areas and assured all its stakeholders that their best interest remained upmost in all its consideration.
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