Abuja DISCO set to establish customer call centre

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ABUJA – The Abuja Electricity Distribution Company (AEDC) said it would soon establish a call centre to deal with consumer related issues as part of efforts to improve its service delivery.

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The Managing Director of AEDC, Mr Neil Croucher, said this on Thursday in Abuja, when he led some management staff of the company on a courtesy visit to the Nigerian Electricity Regulatory Commission (NERC).

Croucher said that the company was in the process of rebranding and overhauling its operations in line with international best practice.

A management staff of AEDC, who is also the Managing Director of CEC, Africa, a Pan African Power Assets Developer, Mr Michael Tarney, said that CEC Africa was partnering with the United Bank of Africa to finance AEDC.

Tarney said that this was to make AEDC a world class company.

According to Tarney, the Abuja DISCO is currently operating at a loss due to gas constraints.

He said that the company had put in place machinery to improve on its revenue collection and reduce losses as a result of illegal connection.

CEC, Africa, which focuses on transmission, thermal generation, hydro and renewable energy, is also a major shareholder of AEDC.

In his remarks, the Chairman of NERC, Dr Sam Amadi, described the involvement of UBA to provide credit facility to the Abuja DISCO as highly commendable.

Amadi said that as AEDC was making efforts to improve on its cash collection and revenue, it should also make sure that part of the money was channeled toward effective metering.

He added that NERC would continue to ensure a fair tariff regime.

“Metering needs to be improved upon because it will enhance data gathering and revenue collection,’’ he said.

Amadi advised that the company’s sub-stations should be properly fenced to stem the activities of vandals.(NAN)

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