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Electricity regulators wants customers complaints priortised

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By Chijioke Kingsley

Abuja (Sundiata Post) – To ensure compliance with all the established regulations, the Vice Chairman of the Nigerian Electricity Regulatory Commission, Dr Musiliu Oseni has charged the Jos Electricity Distribution Company to ensure that all customer complaints brought before it was expeditiously tackled.

Dr Oseni gave the charge in Bauchi on Monday, 7th November 2022 during his official working visit to the State.

He asserted that electricity distribution companies must devise strategies aimed at customer satisfaction which would ultimately attract corresponding positive attitudes from the customers in terms of payment for their consumed energy.

The Vice Chairman also charged the staff of the company to ensure regular availability of electricity in the company’s areas of operations owing to its importance to the socio-economic interest of the country.

Dr Oseni admonished the management of the company to place more attention on large customers that could generate more revenue for the company in addition to the retail customers.

“You should endeavour to work up the revenue. It is only when the business is doing well that the welfare of the staff could be guaranteed. You should therefore put in your best”, he counselled.

Responding, the Managing Director, Jos Electricity Distribution Plc, Engr Abdu Bello Mohammed who took the Vice Chairman around the various offices,ap promised that the company would adhere strictly to all the rules and regulations governing the business of electricity distribution in the country.

Sundiata Posr recalls that Engr Mohammed also disclosed that to promptly resolve issues of faulty Distribution Transformers on the company’s network, management under his leadership has decided to establish functional workshops.

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