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Etisalat renews commitment to satisfy customers


ABUJA – Etisalat Nigeria on Thursday opened a new office in Abuja with a renewed commitment to provide best services to its customers across the country.

Mr Matthew Willsher, the Chief Executive Officer (CEO) of Etisalat, made the promise during the inauguration of the office named as “Experience Centre’’.

He said the office was inaugurated to serve Etisalat customers better and established standards for them in Nigeria.

“We have many experts who will be providing answers to the challenges of our customers.

“Nigerian customers deserve the best and that is the reason we are expanding to a `3G’ penetration to make everyone have speedy access to our data service,’’ he said. [eap_ad_1] The Minister of Communications Technology, Mrs Omobola Johnson, who was represented by Mrs Ngozi Ogujiofor, Deputy Director in the ministry, commended the operator for the standard of the office.

Similarly, Mrs Mayam Bayi, Director of Consumers Protection, Nigerian Communications Commission, also applauded Etisalat for complying with the lay down rules of the commission.

She advised other network providers in the country to emulate Etisalat in providing good services to customers that worth the value of their money.

She said that the operator from the portal it opened in its new office was also meeting the global standard of network provider.

“Etisalat is complying with the standard of the commission by ensuring that consumers get value for money but it is also advisable for them to be more proactive.

“We are very concerned too as a regulator that we don’t want any of our operators to run at a loss, but they should always endeavour that consumers get value for their money.

“When customers come to your office, they need the very best attention, with what I saw today on your portal, I believe you are growing to the global standard.

“This is a welcome development, as a regulator we commend you and urge you to keep it up and do more of this in other states of the federation,’’ Bayi urged. (NAN)


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